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OUR SERVICES
RAPID & MAXIMUM REIMBURSEMENT
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WHAT WE OFFER
At Secure Trust PMB, we specialize in providing a wide range of services tailored to healthcare providers, ensuring they receive precise and timely reimbursement for their daily services. What sets us apart is our commitment to delivering end-to-end solutions that encompass every aspect of back-office billing and revenue cycle management (RCM) operations. This comprehensive approach not only simplifies the reimbursement process but also leads to substantial savings in terms of manpower, infrastructure, and time for our valued clients.
SECURE TRUST GUARANTEES
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Enhancing Billing & Reimbursement Quality
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Structured RCM Services for Consistent Cash Flow
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Maximized Monthly Receivables & Profitability
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Accelerated Billing and Reimbursement Turnaround
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Customized Service Packages Aligned with Your Practice Requirements
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Seamless Implementation and Transition Procedures
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Reduce Front Desk Operations
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Robust Patient & Physician Data Protection
With us, you can focus on your vital role as a healthcare provider without any upfront costs. We only charge when we successfully collect on your behalf.
CONTACT US TODAY FOR A FREE CONSULTATION
HOW IT WORKS
We diligently adhere to a step-by-step revenue cycle management process on a daily basis, guaranteeing precision, timeliness, and optimal outcomes.
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To discover more about the range of services we offer, please explore the details below. If you are interested in partnering with us and benefiting from billing services that can ensure a steady and positive cash flow for your practice, kindly get in touch with us.
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RECEIVING & BATCHING
Our Receiving Department plays a pivotal role in streamlining workflow through our cutting-edge claim scrubbing and chart reconciliation process. This meticulous approach guarantees the submission of accurate, error-free claims, leading to expedited reimbursements and minimal rejections and denials. By optimizing the reimbursement process, we effectively identify and rectify miscoding, omission errors, and modifier requirements, along with other discrepancies that could otherwise lead to delayed, under-reimbursed, or denied claims.
CLAIM SUBMISSION, ELECTRONIC BILLING & PAPER BILLING
At our organization, ensuring timely reimbursement is our top priority. We have established a swift process where all claims and payments are promptly entered and posted within 24 hours upon receipt, or within 72 hours if received on a Friday. Whether claims are submitted electronically or through paper mail, our dedicated team diligently monitors these submissions on a daily basis. If any modifications or resubmissions are necessary, we are ready to address them promptly without causing any delays.
CHARGE CAPTURE AND CODING
At SECURE TRUST PMB, we maintain a commitment to staying current with the latest CPT, ICD-10, and HCPCS coding standards, as specified by payer guidelines. Leveraging our extensive experience in the field, we possess the capability to accurately identify all billable services delivered to a patient during their medical visit. Additionally, during our meticulous claims review process, we diligently record any coding deficiencies identified within the patient's medical chart.
PATIENT DEMOGRAPHIC & INSURANCE ENTRY
In the realm of billing, patient demographic information holds an exceptionally vital role. Impeccable attention to detail is absolutely imperative. It is crucial to obtain, provide, and enter this information with precision to proactively prevent rejections and denials from both clearinghouses and insurance providers. At our organization, we fully comprehend the significance of ensuring the accuracy of insurance ID numbers, claim addresses, and all demographic and insurance data. These meticulous entries have a direct and substantial impact on the successful processing and timely payment of claims.
CHARGE/PAYMENT ANALYSIS & POSTING
All charges and payments received undergo a thorough review and reconciliation process. This involves a meticulous verification of CPT codes and payment amounts, along with the proactive identification and correction of discrepancies and errors. We also closely monitor trends and changes in charges, particularly those that consistently appear either unusually high or low, and take prompt action to address any anomalies.
Payments received, especially those detailed in Explanation of Benefits (EOB) or Electronic Remittance Advice (ERA), are subjected to a rigorous analysis. Before being posted, these payments are carefully batched to ensure that each claim is reimbursed at its contracted rates.
This meticulous approach to our payment processing workflow enables us to promptly process claims and post payments without any delay, ensuring accuracy and efficiency in our financial operations.
AR FOLLOW-UP & DENIAL MANAGEMENT
In the realm of healthcare practices, one of the foremost contributors to revenue loss is the failure to pursue outstanding accounts receivable, often compounded by delays in addressing claim denials and inquiries. At SECURE TRUST, we have a profound understanding of the gravity of this challenge, and we have dedicated ourselves to its resolution through the expertise of our Collection Department.
Recognizing the significance of timely and effective revenue recovery, our experienced Collection Department is poised to address outstanding accounts receivable, swiftly rectify claim denials, and respond to inquiries with precision and diligence. We are steadfast in our commitment to optimizing your revenue cycle and ensuring that your financial operations remain robust and resilient
PATIENT COLLECTION MANAGEMENT
Managing patient collections is often a time-consuming undertaking for medical practices. SECURE TRUST is here to offer a proficient and cost-effective solution for addressing all aged self-pay balances. Our approach is grounded in consistent adherence to our collections policy and the utilization of convenient payment options. We are dedicated to delivering the highest standard of collection services, both in written and oral communications.
In our role as your Billing & Collections Specialist, we commit to:
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Handling all patient accounts promptly after medical services have been rendered.
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Establishing effective and respectful communication with patients holding outstanding balances.
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Generating collection statements for accounts that have aged beyond 30 days.
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Providing you with a monthly report for collection approval, ensuring transparency and accountability.
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Diligently researching and resolving delinquent accounts to streamline your revenue cycle management.
With our specialized expertise and commitment to professionalism, we aim to alleviate the burdens associated with patient collections, allowing you to focus on providing exceptional healthcare services
PATIENT STATEMENTS & REPORTING
As we center our efforts on optimizing your patient revenue, we are fully equipped to elevate the quality of your billing services. Our commitment extends to providing patients with a comprehensive suite of solutions, including: Courtesy Calls, Monthly Generated Statements, Automated Payment Plans, Multiple Payment Options as well as Pre-collection and Collection Letters. Our commitment to enhancing your billing services is aimed at simplifying the patient payment experience and optimizing your revenue cycle management, ultimately contributing to the success of your practice.
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TIME IS MONEY
At SECURE TRUST, our approach sets us apart from other billing companies. We are unwavering in our commitment to delivering exceptional value to your practice. Unlike some, we have no interest in selling unnecessary billing services. Our paramount focus is to offer a customized suite of billing and revenue cycle management solutions designed to precisely meet the needs of your practice while ensuring rapid reimbursement.
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We prioritize your practice's financial success by tailoring our services to your unique requirements. Our unwavering dedication to efficient revenue management reflects our commitment to your practice's prosperity.
PROCESSING FEE
At SECURE TRUST PMB, our billing charges are typically calculated as a percentage of the total revenue collected from patients and insurance carriers. The specific percentage may vary based on various factors, including the size and complexity of the provider's practice and the volume of claims processed.
For new or smaller practices, we understand the need for flexibility. Therefore, we offer customized rates structured as hourly or flat fees, payable on a weekly or bi-weekly basis.
Additionally, for new providers who choose to engage with us through a 1-year contract, we extend a special offer. During the first three months of your partnership with us as your primary billing office, we provide a reduced monthly percentage rate. After this initial period, we will review and adjust your rates based on your account's performance and specific needs.
Our approach is designed to accommodate a range of practice sizes and circumstances while ensuring fairness and transparency in our billing arrangements.
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INDIVIDUAL OR GROUP BILLING
No matter what size your practice is we can provide you with excellent service, qualified representatives, and a billing methodology that is based on your needs.
CURRENT BILLING & METHODOLOGY ASSESSMENT
We will meet with you to analyze your current caseload, what methods are being used to bill out your claims, and discern if your current service is doing all that is necessary to maximize your reimbursement. By assessing your current billing and methodology practices, we can identify areas for improvement and implement changes that can help streamline your billing process and improve revenue cycle management.
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BILLING TRANSITION
Of course change can be confusing and costly for practices. But, with SECURE TRUST, there are steps we can take to protect revenue during transition, such as:
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Know and communicate your current revenue cycle policies and procedures.
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Have copies of your managed care contracts on hand
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Pick a good communicator to represent the practice during ramp up – someone who is willing and able to quickly answer questions and provide data.
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Designate an internal decision-maker. Billing companies should be willing and able to advise you on your options, but ultimately each practice must make the decisions that are right for them.
In fact, there are many things practices can do to ensure a positive transition experience. You don’t have to be afraid of change. With good communication and the right billing partner "SECURE TRUST", you can be a successful steward of your practice’s revenue.
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